The EEC AI Website Assistant is an intelligent AI customer support software that delivers 24/7 live chat, product guidance, lead capture, and support directly through your website. Built for modern digital teams, it acts as your always-on AI chatbot for e-commerce—resolving queries, recommending products, booking calls, and capturing leads automatically.
Whether you’re in retail, SaaS, services, or e-commerce, this AI customer service software ensures no visitor ever goes unanswered again.

Unlike live agents, our AI never takes breaks, never sleeps, and never misses an opportunity.

It offers:

●     Instant, 24/7 responses across your entire website—no downtime, no queue delays, no abandoned visitors

●     Real-time product recommendations and personalised help based on visitor behaviour

●     Consistent, branded support with no risk of tone mismatches, fatigue, or human error

●     Effortless scalability—handle thousands of chats simultaneously without adding headcount

●     Massive cost savings compared to hiring and managing a full support team

●     Smarter over time—your AI help desk software learns from every interaction to improve performance

For businesses needing scalable, intelligent support—this is your best customer service AI software.

 This is the ideal AI customer service software for teams wanting to increase engagement and reduce manual load.

You’re likely a strong fit if you:

●     Lose leads after business hours or during peak periods

●     Have high website traffic but low conversions

●     Need to automate bookings, product queries, or live chat responses

●     Operate in e-commerce, SaaS, services, or multilingual markets

●     Want to scale customer support without increasing team size

Our clients use it to power AI chatbot for e-commerce success—converting traffic into sales, automatically.

 Here’s how our AI customer support software works in real-time:

●     A visitor lands on your site

●     The assistant greets them with a personalised message based on behaviour and intent

●     It offers product recommendations, books appointments, or provides help instantly

●     It answers FAQs, escalates complex questions, or captures lead details

●     All actions are synced in real time with your CRM, calendar, or booking system

This is AI help desk software built to streamline support, sales, and service—around the clock.

We train your assistant like a real team member—using:

●     Your product info, FAQs, booking flows, and brand voice

●     A deep scan of your website, user journeys, and past queries

●     Custom scripts that reflect your tone, offers, and objectives

●     Dynamic flows that change based on visitor behaviour and intent

●     Live testing to perfect tone, speed, and logic

By go-live, your AI customer service software knows how to engage, guide, and convert—flawlessly.

 Most clients go live in 2–4 weeks, depending on site complexity and systems.

We handle the process:

●     Train the AI using your content, workflows, and conversation scripts

●     Integrate with your CRM, calendar, booking tools, and e-commerce systems

●     Run test scenarios to fine-tune tone, responses, and escalation logic

●     Ensure full legal, security, and data protection compliance

You’ll launch with conversion-ready customer service AI software—without lifting a finger.

Before launch, you’ll test it directly:

●     Simulate real support chats and product enquiries

●     Check tone, logic, escalation paths, and checkout flows

●     Challenge it with FAQs, niche queries, and multilingual interactions

Only when you’re 100% confident it performs like a top agent, do we activate it.
 You’re in full control of launch readiness.

Every message, interaction, and conversion is fully trackable.

You’ll get:

●     Live dashboards showing engagement rates, chat-to-sale ratios, and abandoned cart recoveries

●     Appointment bookings, lead captures, and multilingual support stats

●     Response time, resolution paths, and bounce rate reduction

●     Sentiment and keyword analysis to refine performance over time

●     Ongoing optimisation suggestions from real-world data and usage trends

Whether you’re running an AI chatbot for e-commerce or a global AI help desk software, you’ll see ROI fast—and grow smarter with every click.

We specialise in optimising high-converting AI Website Assistant solutions for the most in-demand industries including:

• AI customer support software for e-commerce websites
• Customer service AI software with CRM integration
• AI chatbot for e-commerce with real-time product suggestions
• AI customer service software with multilingual capabilities
• Live chat replacement tools for appointment-based businesses
• Automated website assistant for SaaS and support portals
• And other industries