The EEC AI Helpline is an advanced AI call center software designed to manage inbound client enquiries via phone and live chat—24 hours a day, 7 days a week. Built with the latest AI for contact centers, it handles appointment bookings, redirects urgent calls, and responds to FAQs using your brand’s tone of voice.

It’s a fully automated solution that integrates with your VoIP, calendar, and CRM systems—making it the go-to inbound call center software for law firms, clinics, recruiters, and global service providers needing constant, multilingual communication.

Our AI call center solutions don’t call in sick, get overwhelmed, or go on holiday.

It offers:

• Always-on support across voice and chat—no missed calls, no downtime
• Instant answers with zero queue time, increasing client satisfaction
• Multilingual service in over 100 languages, ideal for international and diverse client bases
• Flawless tone and brand consistency, every single time
• Effortless scalability during peak hours—without hiring more agents
• Far more cost-effective than staffing a 24/7 human team
• Smarter with use, evolving based on real-time client behaviours and updated FAQs

It’s not just AI call center software—it’s your most reliable, affordable, and intelligent virtual front desk.

If you’re missing client calls, losing enquiries after hours, or dealing with rising admin costs—this call center AI software is built for you.

You’re a perfect match if you:

• Run a client-heavy service business, like legal, healthcare, or staffing
• Handle frequent inbound calls or require appointment booking
• Want to reduce call centre headcount without sacrificing responsiveness
• Need 24/7 support in multiple languages across time zones
• Seek consistent quality, compliance, and call handling
  

Many clients use our AI for contact centers to reduce overhead while improving service and availability.

Here’s how this AI call center solution functions in real time:

• A customer contacts you by phone or web chat
• The AI Helpline instantly responds, either answering questions, booking appointments, or escalating when needed
• If urgent, it routes the query to a human agent or sends a follow-up alert
• All interactions are logged automatically for performance tracking and compliance

No voicemails, no missed clients—just consistent service via our contact center AI software.

Just like onboarding a new hire, we train your call center AI software using:

• Your business FAQs, scripts, policies, and tone of voice
• A full scan of your website and booking flows
• Dynamic scripting for legal, medical, and compliance-heavy industries

   

• Custom AI workflows tailored to your intake, routing, and escalation logic

The result? A virtual assistant that speaks your language and supports your client needs, powered by AI call center solutions purpose-built for your sector.

Most clients go live in 2–4 weeks, depending on system complexity and content readiness.

We manage:

• AI training with your scripts, workflows, and tone

   

• Integration with your phone system, calendar, CRM, or live chat tools
• Simulated calls and conversations to stress-test responses
• Full technical setup, testing, and fine-tuning—zero lift for your team
  

You get a custom-built call center AI solution that’s ready to perform from day one.

Before launch, you’ll test it thoroughly.

You can:

• Call in and test real-time responses
• Run it through FAQs, booking flows, and urgent triage scenarios
• Try to find edge cases or inaccuracies
• Validate its tone, logic, and compliance alignment

Only when you’re confident that this contact center AI software reflects your service standard, do we set it live.

You’ll get a real-time dashboard powered by our call center agent monitoring software, with:

• Live call/chat logs with time stamps
• Sentiment analysis and response tracking
• Resolution metrics and handoff performance
• Call volume insights and missed-call reduction stats
• Suggestions to refine scripting or booking flows

We specialise in optimising high-converting AI automation services for the most in-demand industries including:

• AI call center software for legal firms and advisors
• Call center AI software for private clinics and GPs
• AI-powered contact center solutions for agencies
• Multilingual AI for recruitment and staffing companies
• Contact center AI for appointment-based businesses
• AI call handling software for high-volume enquiries
• CRM-integrated AI receptionist and booking system
• And other industries